Case Studies

Eurostar

Wanted to be able to sell and have train tickets issued like an airline ticket in the US market. Navigator helped to put Eurostar onto the ARC platform and helped with the GDS transition so travel agents could sell and issue tickets in their respective GDS systems.

Navigator also assisted with pricing, fares filing & yield management working between the rail system and the GDS.

British Airways “Open Skies”

Open Skies came to Navigator to manage their call center in the USA after they had acquired the French Airline L’Avion. We managed the transition from a click and book reservations system to the full Amadeus system and then onto the British Airways own Amadeus platform. This was a project three years in the making.

Norwegian

Norwegian chose Navigator in 2013 to help launch their new Long Haul low cost flights to the USA. Over the years we have grown from a small contact center in New York to also opening a full service Operations center in Fort Lauderdale. In this office we also handle Baggage and Customer relations, call center duties and a fully functional Passenger coordinator department that assists Head office in Norway with Flight operations.

The flight operations department was opened in 2015 and there is now a dedicated team assisting with flight irregularities and other tasks associated with keeping passengers moving around the network. This type of work was certainly more demanding and on a higher level but we managed with Norwegian to have a dedicated department up and running in a short period of time working alongside Norwegian’s own Operation centers.

French bee

With their extensive experience in new airline operations and start ups, Navigator were an obvious choice for French bee when they needed to set up a US operation to support the launch of their San Francisco route. Navigator’s senior team set up an office on their behalf in San Francisco, and recruited and trained a team of French bee staff on their behalf.