Flight Operations and Aviation Services

Not many airlines have outsourced part of their flight operations to another company. Navigator started working with Norwegian airlines in 2013 to assist with the expansion into the USA and to help with their operations.

Flight Operations

Navigators Fort Lauderdale office has a specialized unit dedicated to ensuring the smooth operations of flights, reporting to Norwegian’s head office in Oslo.

Our passenger coordinators in Fort Lauderdale:

  • Are responsible for coordinating flight irregularities

  • Assist Operations Control Center and duty managers

  • Keep passengers informed at all times by ”sms” text and

    social media

  • Are the point of contact for handling agents at airports

  • Update flight status on the website

  • Log daily traffic incidents

  • Assist all contact centers with updated information and the rebooking of affected passengers

Aviation Services

Navigator can develop and put together teams of trained professionals to manage bespoke departments suited to the needs of each client.

Our Aviation Services include:

  • Flight operations

  • Call centers: assisting travel agents and direct customers in a variety of languages

  • Sales & Marketing personnel

  • We can supply airport staff for flight operations

  • Specialized teams dedicated to handling lost and damaged baggage claims

  • Customer relations teams knowledgeable in European and US LAWS pertaining to passengers & cargo

  • Social media monitoring teams

ARC – Airlines reporting Corporation

In the rest of the world, airlines use BSP (Bank Settlement Plan). However in the USA, the same service is offered by ARC. It functions in a simlar way, but also has many differences. We have many years of experience working in this area and have recovered a lot of money that even software doesn’t find. We can offer the following services:

Our services include:

  • Published & Net fare under collected

  • Incorrect commission

  • Change fee under collected or not collected

  • Incorrect refund

  • Incorrect exchange

  • Fare rules violation